Yes, chase them. The first women officer I dealt with did everything in her power not to help me even down to listing ME the victim, as harnessing her They just dont want to deal with these kinds of cases. (but its the human factor, the first one may not want to know the next one I got was brilliant)
I would ring up 101 and make an appointment for an Officer to come see you in person, they do that now as they dont use their stations. Show the officer the physical evidence and get them to advise you. 101 is the non emergency number. (im not sure what issuing you with just a crime number would achieve via text isnt that more to claim on insurance etc I never had one until I made an official Police statement)
Im not an expert Rear Window just someone who has been thru it and know quite a bit about it.
Have a brilliant Christmas and dont let this twisted twonk spoil it, but yes make the Police do their job.
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