It’s Snezana Lalovic’s (Ivana Basic) first day as a paramedic. Jeff likes her, but Dixie doesn’t take to her at all. Dixie is hung-over and not in the mood to deal with a new member of staff on an ‘observation shift’. She tries to make a joke about her hangover, but Snezana doesn’t respond.
Firstly, they have a non-urgent sprain to deal with. Snezana is astounded that the patient is being taken in to ED. Dixie decides that she’s far too serious. Their next shout is a hoaxer who sends them on a wild goose chase. They get lost in woodland, and then stuck in mud. Jeff and Dixie are pushing, whilst Snezana tries to accelerate out of the mud – she reverses by accident, knocking over Dixie. That’s done it for her. When they eventually head off, Dixie tells her she won’t be getting the job.
Toby has pulled a sickie, so that he and Joanne (Maggie’s pregnant daughter) can go to the pub together. It’s an escape from the pressures of the Emergency Department. Maggie is worried about him, she’s sure he was fine that morning, and worries that he has lost his confidence following Ruth’s suicide attempt. She tries to call him, but can’t get through.
Getting drunk and flirting with Joanne, Toby is having a great time, until Joanne goes into labour. He tries to deal with the situation and calls for the paramedics, but there is a delay. Meanwhile Joanne’s contractions are coming quickly. Toby has to act. He is doing well, and the baby’s head is showing, but then something goes wrong. The baby is stuck.
Toby rightly deduces that the baby has a trapped shoulder. Thinking on his feet, he manages to buy Joanne and the baby some time, but still doesn’t have the necessary equipment.
Finally the paramedics arrive - Jeff and Dixie, with Snezana in tow. Snezana immediately says there is no time to get Joanne into the ambulance and gets the opportunity to prove herself, delivering the baby single-handedly. Dixie can’t help but be impressed, and asks where she learnt how to do that. Snezana replies that she is used to working without equipment, but won’t give anything else away.