Your maintenance loan and government grant (if you're entitled to it) go direct to the bank account you put down on the application form.
The tuition fee loan will be paid direct to the university from the loans company, the dates it will be paid should be on the last page of the loan schedule.
Your friend must have got her wires crossed because there's no way the loans company would pay her maintenance loan to the university. The loans company don't know how much she is paying for her accommodation or even if she's living in university accommodation so how could they pay it?





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