Installing problem

[Abbie]

Help! I hope someone reads this cos I know its been quiet

I want to install the sims 2 on my computer but directX version 9 needs to be installed. I tried to install it from the CD and it wouldnt do it, saying it cant be trusted so i went on the website and downloaded it and whenever I get to the bit where I accept the conditions and then it starts to install a box comes up saying:
The cabinet file necessary for installation cannot be trusted. Please verify the cryptographic services are enabled and the cabinet file certificate is valid

What the hell does that mean and how do I do it?

[Siobhan]

found this on the microsoft site.. see if it works

http://www.microsoft.com/downloads/details.aspx?FamilyID=1a2393c0-1b2f-428e-bd79-02df977d17b8&DisplayLang=en

[Abbie]

what version is it?
Cos I went on the microsoft website to get version 9 and thats when its coming up with that message when I try and install it

[Siobhan]

what version is it?
Cos I went on the microsoft website to get version 9 and thats when its coming up with that message when I try and install it

It doesn't say but when I googled your error message, this was a solution on a tech site

[Siobhan]

This is your exact issue (installing sim 2) solution:

On Windows XPhttp://images.intellitxt.com/ast/adTypes/mag-glass_10x10.gif (http://www.techsupportforum.com/#), there are two KB articles provide detailed instructions on

how to resolve issues with the cryptographic services: KB 813442, 822798

- http://support.microsoft.com/default...b;en-us;813442 (http://support.microsoft.com/default.aspx?scid=kb;en-us;813442)

- http://support.microsoft.com/default...b;EN-US;822798 (http://support.microsoft.com/default.aspx?scid=kb;EN-US;822798)

- Other options for Windows XP would be to try to install XP SP2, which may

be able to correct the cryptographic services problem and installs the

DirectX 9.0c runtimes.

both sites suggest to install the runtimes

[Abbie]

So I just need to install the first link you posted?

[Siobhan]

So I just need to install the first link you posted?

apparently so.. let me know how you get on

[Abbie]

ok well Ive downloaded it and then im extracting all these files not sure where im suppose to put them though

so after this do I think try to install version 9?

[Siobhan]

ok well Ive downloaded it and then im extracting all these files not sure where im suppose to put them though

so after this do I think try to install version 9?

give it a go and see what happens now

[Abbie]

No its not working tbh I have no idea what Im doing.
I extracted the files and then nothing, but one of the extracted files was like a setup icon so I clicked that and it went on as if I was install the directX and it came up with the same message

Its really annoying though cos the directX that I need is on the CD but when I go to install I click yes I want to install it and I agree to everything but then the next message coming up is sounding like I clicked no when I didnt! Cos It says sorry unable to innstall, DirectX 9.0 is needed!

Im going insane

[Meh]

Try this:

1. open a command prompt
2. type c:\
3. type chkdsk /r

It will probably say it needs to scan the hard disk at the next boot. Say yes

Reboot

The hard disk will now be checked for errors

Then

Under Windows XP, ensure that the Cryptographic Services are enabled and running:

Right-click on My Computer
Click on Manage
Expand Services and Applications
Click on Services
Right-click on Cryptographic Services
Click on Properties
Set the Startup type to Automatic
OK and close your way back out.This service is required for the validation to work.

Try to install directx again (the one from the microsoft site)

[Abbie]

I take it I press enter after each command on the first bit?

And Ive already checked my Cryptographic Services are already on automtic :(
This is so confusing

[Meh]

I take it I press enter after each command on the first bit?



yup. worth trying

[Abbie]

Ok I did what you suggested and no luck :(

I have no idea what to do anymore

[Abbie]

Anymore suggestions? :(

[Meh]

Anymore suggestions? :(

Bring your computer over?

I wouldn't take it to PC world as they are a bunch of muppets

[Abigail]

Oh no, stay well away from PC World. They're as much use as my mother when it comes to computers.

[Abbie]

lol!

The thing is all I want to do is install the sims 2 lol