The ITV player

[Abbie]

Help! right im fed up of my laptop now, everytime I try to watch the ITV player my laptop just crashes on me.
At first it was after 5 mins, then a 1 minute, and 2 mins. I cant win! I wanna watch it but it crashes.
Does anyone else have any problems with it?
:(

[Abigail]

I can't get it to work on any laptop that I've used. It either plays the adverts on loop or doesn't play at all.

[Abbie]

Yeah, those adverts are so annoying. I really do hate it! :angry:

[Bad Wolf]

it is rubbish!!! it skips and jumps!! its awful

[Abbie]

I actually might complain about it!
I remember a few months ago I was able to watch a program on it, buts its awful, they need to sort it out

[Abigail]

I've never been able to watch anything on ITV catchup and neither has anyone I've talked to.

Five demand doesn't work for me either. Iplayer is the best :)

[Debs]

i tried to watch secret diary on it and got bored of ythe bleeding adverts and it just not working! Havent bothered with it since

[Bad Wolf]

its just a pile of rubbish!! 4od is ok, there are still adverts though

[DaVeyWaVey]

The I Player is far superior. ITV player is a load of crap and ITV need to sort it out really..

[Chris_2k11]

Typical ITV !! haha

[Abbie]

I went on the website and filled in the little form about an issue I had with them :lol:


This is what they said:
Dear Viewer,

Thank you for contacting ITV.com.

We are sorry to hear that you are having trouble trying to watch our
videos. We have checked the programme content and I can confirm that we
are not experiencing any problems and that all content is running fully.


ITV's video content is streamed and not downloaded, and as such your
computer needs to collect (buffer) the content in order for it to play.
The adverts however run off a separate server and are temporarily
downloaded. Please keep in mind that other websites may use a
downloadable software that enables your computer to temporarily download
their content. This is not what ITV use and therefore the requirements
are different.

The following are a few reasons as to why you may experience problems
while trying to stream our content.

If you experience any of the following:

Looping adverts
Interference
Freezing content
Parts not loading
Series of stills
Sound but no/jittery content

This may be due to your bandwidth. Keep in mind that your internet
connection is shared amongst households and not individual homes, and
therefore if your bandwidth drops while you are online due to heavy
internet traffic in your area, this will interfere with the streaming
process and result in the above symptoms.

Programmes such as web accelerators can interfere with
streaming/buffering. These programmes can be installed onto your system
without your knowledge, so please ensure that you do not have any such
applications enabled on your computer. In addition Pop-up blockers, anti
virus and firewall security applications can all affect video players.
Please make sure that pop ups are not blocked for itv.com and that
exceptions are made for ITV.com on your security software. It is also
vital that you have the latest updates of your anti-virus/firewall
security applications, as old versions may prevent you from streaming
any content. To check this please go to any website that uses Media
Player videos and you should encounter the same issue as with itv.com.

It is advisable that you do not have any other applications running at
the same time or have any running in the background (hidden) that maybe
downloading/updating software, as this can affect the streaming of the
videos. Applications such as MSN Messenger or even having another web
page open at the same time, can take up bandwidth which is required to
ensure the smooth running of our video streaming. If there is heavy
internet usage/traffic in your household/local area at the time, this
can also affect the buffering speed on your system.

If you are using Media Player to access itv.com then we would recommend
that you re-install the latest version available. It may be that the
installed media player is not working properly. Please download the
latest version at the following link:
http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

For your information Microsoft have now released Silverlight 2.
Changes to our site now accommodate this and will improve functionality.
This will enable you to fast forward/rewind/pause all programmes on
Catch Up. We recommend that you upgrade this at the below URL

http://www.microsoft.com/silverlight/resources/install.aspx


If you are confident that you do have all the necessary requirements as
laid out on our FAQ page and you have checked the above possibilities
then you should have no problems viewing our online content.

Regards,

Sophia
ITV Customer Support

[di marco]

i hate the itv player! on my laptop it either doesnt play at all or it plays the sound but just shows stills of the show, sometimes the same still for about 10mins which is very annoying and then its useless even trying to watch the programme! i used my sis computer to watch something on it the other day and it just decided to skip a whole section of the show! it really is crap! iplayer and 4od are the best. the channel 5 one works most of the time as well

[di marco]

I went on the website and filled in the little form about an issue I had with them :lol:


This is what they said:
Dear Viewer,

Thank you for contacting ITV.com.

We are sorry to hear that you are having trouble trying to watch our
videos. We have checked the programme content and I can confirm that we
are not experiencing any problems and that all content is running fully.


ITV's video content is streamed and not downloaded, and as such your
computer needs to collect (buffer) the content in order for it to play.
The adverts however run off a separate server and are temporarily
downloaded. Please keep in mind that other websites may use a
downloadable software that enables your computer to temporarily download
their content. This is not what ITV use and therefore the requirements
are different.

The following are a few reasons as to why you may experience problems
while trying to stream our content.

If you experience any of the following:

Looping adverts
Interference
Freezing content
Parts not loading
Series of stills
Sound but no/jittery content

This may be due to your bandwidth. Keep in mind that your internet
connection is shared amongst households and not individual homes, and
therefore if your bandwidth drops while you are online due to heavy
internet traffic in your area, this will interfere with the streaming
process and result in the above symptoms.

Programmes such as web accelerators can interfere with
streaming/buffering. These programmes can be installed onto your system
without your knowledge, so please ensure that you do not have any such
applications enabled on your computer. In addition Pop-up blockers, anti
virus and firewall security applications can all affect video players.
Please make sure that pop ups are not blocked for itv.com and that
exceptions are made for ITV.com on your security software. It is also
vital that you have the latest updates of your anti-virus/firewall
security applications, as old versions may prevent you from streaming
any content. To check this please go to any website that uses Media
Player videos and you should encounter the same issue as with itv.com.

It is advisable that you do not have any other applications running at
the same time or have any running in the background (hidden) that maybe
downloading/updating software, as this can affect the streaming of the
videos. Applications such as MSN Messenger or even having another web
page open at the same time, can take up bandwidth which is required to
ensure the smooth running of our video streaming. If there is heavy
internet usage/traffic in your household/local area at the time, this
can also affect the buffering speed on your system.

If you are using Media Player to access itv.com then we would recommend
that you re-install the latest version available. It may be that the
installed media player is not working properly. Please download the
latest version at the following link:
http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

For your information Microsoft have now released Silverlight 2.
Changes to our site now accommodate this and will improve functionality.
This will enable you to fast forward/rewind/pause all programmes on
Catch Up. We recommend that you upgrade this at the below URL

http://www.microsoft.com/silverlight/resources/install.aspx


If you are confident that you do have all the necessary requirements as
laid out on our FAQ page and you have checked the above possibilities
then you should have no problems viewing our online content.

Regards,

Sophia
ITV Customer Support

that reply made me laugh, how they think its a problem which your computer/internet and not their fault, even though everyone i know has a problem watching it! and i dunno how they can say its cos of streaming when i stream all the stuff i watch on iplayer and 4od instead of downloading it and they work fine

[Abbie]

I know its mad!
:angry: It really annoyed me, just their tone and its so obvious its a copy and paste job