Problem with Norton PLEASE HELP!!!

[Debs]

HIYA

have bought norton this weekend to protect our computer as all other things have been rubbish, we have installed it and evrything was scanning but then it wanted to update via the web and when we said yes it wouldnt let us conect to its homepage, we then tried to get onto other sites and it says there is no connection, and the page cant be displyed, even though the broad band is connected fine and working????

i have just told computer to disable protection after trying evrythoing else and now im able to come on here and view any other site

why is this?? what do i have to do so i can have norton running and also view internte???

im having withdrawas from my fave website in the world

please can someone help me

[Tori]

erm... there was an issue with XP service pack 2 and norton working together... make sure you have the wondows security centre firewall stuff disabled. if this doesn't work i don't know what will

[Debs]

ill try that! but dont i need the firewall to be on??

[Chris_2k11]

Where's alan when you need him! :lol:

[Debs]

Where's alan when you need him! :lol:


i know! where is he????

[alan45]

Where's alan when you need him! :lol:

Working hard.

Anyway I agree disconnect the windows firewall and use Norton's own. Try that. Sometimes its difficult to get on to Norton to update :)

[Debs]

Working hard.

Anyway I agree disconnect the windows firewall and use Norton's own. Try that. Sometimes its difficult to get on to Norton to update :)


windows firewall isnt on!nortons is!

at least i dont think it si on?? how do i check

[alan45]

Go into control panel and double click on the widows firewall icon

[Debs]

ok will do!

[Debs]

this is what ive got now

due to an unidentified problem windows cannot display windows firewall settings

[alan45]

this is what ive got now

due to an unidentified problem windows cannot display windows firewall settings

your computer seems to have major probs can you not get anything when you double click on th firewall icon


I will have to think a bit harder about this prob :hmm:

[Kim]

Probably a virus blocking it.

[Siobhan]

Debs.. try this:

First: Click Start -> Run, Then type

regsvr32 c:\windows\system32\atl.dll
and hit OK

Second:
regsvr32 c:\windows\system32\hnetcfg.dll
and Hit OK

make sure they say sucessful and then try your firewall setting again.. Failing that, get adware instead

[Debs]

first says succeded and the next said something about parameters???????????????????

[Debs]

your computer seems to have major probs can you not get anything when you double click on th firewall icon


I will have to think a bit harder about this prob :hmm:



nope not a thing!

have i stumped even you alan?? :crying: your my only hope !!

[Skits]

i had something like this wrong this morning but i use mcafee. everything was connected but i could not access the internet at all. i ended up uninstalling mcafee. i know a stupid thing to do but i really need my internet working as tax deadline upon us. should i just go out and buy more antivirus software or do i need to get computer looked at?

[samantha nixon]

is it on you laptop or computer debs as if so it could be your rooter stopping it as thats what mine does

[Chris_2k11]

This is from ages ago. She'll probs have it sorted now.

[Debs]

i wandered what was going on then, i thought hang on I havent posted that :rotfl:


all sorted now thanks :)

[samantha nixon]

yh lol i didnt look at the date and it was last year oops sorry

[Richie_lecturer]

Nothing to do with Graham then I take it?

[Skits]

This is from ages ago. She'll probs have it sorted now.

i know that but i thought it would be better to post here then start a new thread about the same thing. have it sorted now anyway.

[Behemoth]

Gonna close this now as the original problem has been sorted :D