Any tips

[Luna]

As some of you know i have started a new job with ntl.

For the past few weeks i have been training and learning the system and the products.

As from monday the 9th of jan i will be actually one the phones to customers and i am crapping myself.

I have worked on phones before but it was only a switchboard.

Does anyone have any advice on how your eally shoudl handle customers over the phone. Or tell me how you would like to be treated over the phone with a company like this???

Please Please Please begging you here lol.......not that im nervous one bit ****bites nail*******

[Tori]

be polite even if they really annoy you

[willow]

i have the joy with dealing with the general public all day most days!!!

the best way to be with them is polite, even if they are really horrid.make them think they are in control all the time(even though they won't be!!) you can normally tell within the first couple of seconds how the call will go!!

just remember if they are very rude to you, you have every right to terminate the call and tell them that!!! you will be fine babe!! good luck!!

[Behemoth]

I work with customers all the time as well where I work! I agree with willow, always be polite and especially be patient.

[Luna]

just remember if they are very rude to you, you have every right to terminate the call and tell them that!!! you will be fine babe!! good luck!!

I wish that where true ive got to ask permission before you can hang up the phone on a customer

[willow]

but you can still do it remember that!!!

and they don't know you have to ask!!!

you have the power!!!!

[Abi]

If people ring up and are put on hold, then they are gonna be really stressed and angry (I should know, i was like that with my Broadband). Try and be lighthearted, and talk very simply. They're gonna be cranky, so if you can ease the situation, then you'll be fine.

[Stevie H]

The amount of times I've had a pensioner be rude to me over the phone is untrue. If they complain, I just be polite and take their information, even if they be personal. I usually say something like "I understand you're angry, but I'm trying to help you, you being rude to me won't solve the situation any more quickly. If you wish to calmly discuss you're problem, I will be more than happy to listen and deal with it. If not, then I am afraid I will have to put the phone down."

I work at a care company in the office, sometimes I get calls from old people complaining about care and stuff.

[Debs]

As some of you know i have started a new job with ntl.

For the past few weeks i have been training and learning the system and the products.

As from monday the 9th of jan i will be actually one the phones to customers and i am crapping myself.

I have worked on phones before but it was only a switchboard.

Does anyone have any advice on how your eally shoudl handle customers over the phone. Or tell me how you would like to be treated over the phone with a company like this???

Please Please Please begging you here lol.......not that im nervous one bit ****bites nail*******

oh dear! NTL you may have me phoning and ranting at you!! LOL i have had nowt but trouble with NTL this year!

just be calm and helpful as i find most of them i roing so uinhelpful and rude
and that is what makes me fly at them

oh and make sure you put evrything on computer when you have told the customer you have because that it the biggest problem weve had when i have rang with a problem they always say that it been logged but then wheni phone again there is no record of it!

[Luna]

oh god no debs dont shout at me please!! i dont think i could handle my first call being someone screaming down the phone at me!!!