Today I closed an account and took out some money with a certain building society.
I had taken my passport with me but they didn't ask for no identification whatsoever, no security questions either!
Surely this is not right?! People should be required to show identification or anyone could go and close an account and take out some money.. Yes?

Who do I complain too? I thought about writing to the building society but then thought it would keep the problem internally which may not produce efficient results so thought I should go to the big guys so they know that this should really be monitored!

Thank-you for your help in advance!